Return Policy - Augusto

At Augusto, we take pride in offering you high-quality luxury fashion products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our return policy is designed to ensure a seamless and fair process. Please review the following details regarding our return policy:

14-Day Return Period:

• In accordance with Dutch law, you have the right to return any item purchased from Augusto within 14 days from the date of delivery without providing any reason. This 14-day period is also known as the "cooling-off" period.

Eligibility Criteria:

To be eligible for a return, the following conditions must be met:

1. The item(s) must be in their original condition, with all tags, labels, and packaging intact.
2. The item(s) must be unworn, unused, and free from any signs of damage or alterations.
3. Footwear must be returned with the original shoebox in its original condition.

Exclusions:

The following items are not eligible for return:

• Underwear and intimate apparel
• Custom-made or personalized items
• Items marked as "final sale" or "non-returnable"
• Items that do not meet the eligibility criteria mentioned above

Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support team by email at info@augusto-offical.com or by filling out the contact form on our Contact Page. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
3. Package the item(s) securely, include a copy of your invoice or packing slip, and clearly mark the RA number on the package.
4. Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping method to ensure safe and timely delivery.

Refunds:

• Upon receiving and inspecting the returned item(s), we will process your refund within 14 days to the original payment method used for the purchase. Shipping and handling fees are non-refundable.

Exchange:

• If you wish to exchange an item, please indicate this in your return request. We will do our best to accommodate your request, subject to product availability.

Questions and Assistance:

If you have any questions or require assistance with the return process, please do not hesitate to contact our customer support team at info@augusto-offical.com. We are here to assist you and ensure a smooth experience.

Thank you for choosing Augusto Luxury Fashion, where your satisfaction is our priority. We appreciate your trust in us for your luxury fashion needs.